Privacy Policy

Last updated: 06/11/2025

Welcome to https://thistlemediation.com (the “Site”). Thistle Mediation (“Thistle”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information about visitors to our Site (“Visitors”) and those who make enquiries or use our mediation services (“Clients”).

1. Information We Collect

We may collect and process the following types of information:

Basic contact details: name, email address, phone number, and any message provided through our contact form.
Service-related information: details you provide about your enquiry or mediation needs.
Technical and usage data: IP address, browser type, device identifiers, and pages visited.
Cookie and tracking data: see Section 6 below and our Cookie Policy for full details.

We do not knowingly collect personal information from anyone under the age of 18.

2. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and requests.
Provide and manage our mediation services.
Improve our website and user experience.
Communicate important updates, where you have consented to receive them.
Meet our legal and regulatory obligations.

We do not sell or rent personal data to third parties.

3. Sharing Your Information

We may share your personal data with:

Service providers who help operate our website and systems (e.g, hosting, analytics, or IT support providers).
Regulators or legal authorities, where required by law.
Third-party tools such as Google Analytics and Google Search Console help us understand how our website is used and improve its performance.

Where personal data is shared with third parties, we ensure appropriate safeguards are in place.

4. How We Store and Protect Information

Your personal data is stored securely, and access is restricted to authorised staff and trusted service providers. We take reasonable steps to protect data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no online transmission or storage system can be guaranteed to be 100% secure, and you acknowledge that you provide data at your own risk.

5. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request the deletion of your personal data.
Restrict or object to certain types of processing.
Request a copy of your data in a portable format.
Withdraw consent at any time (where processing is based on consent).
Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details below.

6. Cookies and Analytics

Our Site uses cookies and similar technologies to enhance your browsing experience and analyse website usage.

We use Google Analytics to collect anonymous data such as page views, time spent on site, and visitor sources. Google Analytics may use cookies to track usage patterns. You can learn more about how Google collects and processes data here: https://policies.google.com/technologies/partner-sites.

We also use Google Search Console to monitor website performance in search results. This tool does not collect personal data.

Types of cookies used include:

Functional cookies: essential for site functionality (e.g., remembering preferences).
Analytics cookies: used to understand how visitors interact with the website.
Marketing cookies: may be used to personalise content or measure site engagement.

When you first visit our Site, a cookie banner will appear, allowing you to choose which categories of cookies you accept. You can change your preferences at any time via your browser settings.

For full details, see our Cookie Policy.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our business practices. Updates will be posted on this page with a new “last updated” date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Thistle Mediation
Edinburgh, United Kingdom
Email: hello@thistlemediation.com
Website: https://thistlemediation.com